Privacy Policy

Familiar Labs Inc. · Effective July 14, 2026

1. Who we are

Familiar is operated by Familiar Labs Inc., a corporation incorporated in Canada, located at 44 Meighen Ave., Toronto, ON M4B 2G9, Canada. This policy explains what personal information we collect through the service at thefamiliarlab.com, how we use it, who processes it for us, and the rights you have over it. Questions or requests: andrew@thefamiliarlab.com, or ask on our Discord support server.

2. What we collect

We collect as little as we can while still running the service:

Your email address, from Google sign in or the email magic link. That is the only identity information we require.
Optional names and phrases you add to your Do Not Translate list, so they stay verbatim in every dub.
The videos and livestreams you upload or connect, and the dubs, subtitles, and voice and face renders we generate from them. For a livestream, we receive the feed you send us for the duration of the broadcast.
Job and usage metadata: which languages you dub into, minutes processed, credits spent, timestamps, and consent records for each job.
Payment status from Stripe, such as which plan you are on and whether a payment succeeded. We never receive or store your card number.
Messages you send us by email or on Discord, so we can help you and keep a record of what was resolved.
Cookies: authentication session cookies that keep you signed in.

Like most services, our servers also keep short lived technical logs, such as IP address and browser type, for security and debugging. We do not collect your real name, your address, or your phone number, and we do not build advertising profiles.

3. Cookies

Familiar sets one kind of cookie, first party:

Authentication session cookies keep you signed in between visits. They are strictly necessary; without them the dashboard cannot work.

We set no advertising cookies, no third party analytics cookies, and no cookies from ad networks. If you block cookies in your browser, the site still loads, but you will not stay signed in.

4. How we use your information

To run the service: create your dubs, push live dubbed streams, generate subtitles, meter credits, and bill your plan.
With your upload consent, to train and improve current and future models. See section 5.
To provide support when you contact us by email or Discord.
To send you service emails: sign in links, receipts, and notices about your jobs or your plan. We do not send marketing email without your consent.
To prevent fraud and abuse, including misuse of the credit system.

We do not sell personal information, and we do not run third party advertising.

5. Model training and your consent

Familiar only trains on content you have explicitly consented to. Before any dub is created, you must check a consent box that reads exactly:

“I hold the copyright to this content and consent to it being used to create dubbed versions and to improve future models.”

Without that checkmark the dub is never generated, and the content is never used for training. Each job stores the timestamp of your consent and the version of the wording you agreed to. This is how the models that power the service get better: the people being dubbed choose to contribute, every time.

Consent is given per job: checking the box for one video covers that video and its dubs, not everything you ever upload. Training uses the uploaded audio and video, the generated dubs, and the job metadata around them. It never uses your email address or your payment information.

6. Who processes your data

We use a small set of service providers, each only for what it is named for here:

Supabase: authentication, database, and file storage.
Stripe: payments. Card details go directly to Stripe, never to us.
Vercel: hosting for the website and application.
GPU rendering infrastructure providers: the servers that run the dubbing models on your content.
Discord: only if you choose to join our support server; Discord's own privacy policy applies there.

Each provider is bound by contract to use your data only to provide its service to us and to protect it. Beyond this list, we may disclose information if the law requires it, or to protect the rights and safety of our users and the service. There is no other sharing.

7. Retention and deletion

We keep your content and generated outputs while your account is active, or as needed for the model training you consented to. You may request deletion of your account and personal information at any time by emailing andrew@thefamiliarlab.com; we will act on the request promptly. When you delete your account, we delete your content and outputs from active systems, and backup copies expire on their normal rotation. Some records are kept longer where the law requires it, in particular billing records and the consent records that prove what you agreed to and when.

8. Your rights under PIPEDA

Familiar Labs Inc. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal privacy law. You may:

ask what personal information we hold about you and get a copy;
ask us to correct information that is inaccurate;
withdraw your consent to our use of your information.

Withdrawal is honest about its limits: it stops all future use of your content, and we remove it from future training sets, but it cannot remove information from models that were already trained before you withdrew. Send any of these requests to andrew@thefamiliarlab.com; we respond within 30 days, at no cost in the ordinary case. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada.

9. Where your data is processed

Our service providers may store and process data outside Canada, in particular on servers in the United States. While your information is in another country it may be accessible to that country's authorities under its laws. We choose providers with strong security practices and bind them to use your data only to provide their service to us. PIPEDA continues to govern how we handle your information wherever it is processed.

10. Security

We protect your information with safeguards appropriate to its sensitivity: encrypted connections, access controls, and passwordless sign in (there is no password database to breach). No system is perfectly secure; if a breach creates a real risk of significant harm to you, we will notify you and the Privacy Commissioner as PIPEDA requires.

11. Children

Familiar is not directed at minors, and we do not knowingly collect personal information from them. The service requires you to be the age of majority in your jurisdiction, or at least 18. If you believe a minor has given us personal information, email andrew@thefamiliarlab.com and we will delete it.

12. Changes to this policy

We may update this policy as the service evolves. Changes are announced on this page with a new effective date. If a change meaningfully expands how we use personal information, we will ask for consent again where the law requires it.

13. Contact

Privacy questions and requests: andrew@thefamiliarlab.com. Familiar Labs Inc., 44 Meighen Ave., Toronto, ON M4B 2G9, Canada.